Delivery Information

Our Delivery Methods

🏠

Client Pickup

Pick up your order from our store at Kitengele, Milele Center

  • ✓ Free pickup
  • ✓ Flexible timing
  • ✓ No delivery fee
  • ✓ Location: Kitengele, Milele Center
🏍️

Rider Delivery

Fast delivery to your location via our delivery riders

  • ✓ Quick delivery (same day)
  • ✓ Door-to-door service
  • ✓ Delivery fee: KES 200-500
📦

Courier Service

Nationwide delivery through our trusted courier partners

  • ✓ Nationwide coverage
  • ✓ Secure packaging
  • ✓ Delivery fee: KES 300-800

Payment Methods

🔵

M-Pesa

Pay securely using M-Pesa mobile money

Safe, fast, and reliable payment option

💵

Cash on Delivery

Pay in cash when you receive your order

Available for rider and courier deliveries

Order & Delivery Process

1

Place Your Order

WhatsApp, call, or browse our website and contact us with your order

2

Confirm Details

We confirm your order, delivery address, and payment method

3

Make Payment

Pay via M-Pesa or choose Cash on Delivery

4

Prepare Order

We carefully pack and prepare your order

5

Arrange Delivery

Choose your preferred delivery method

6

Receive Order

Get your items and enjoy your purchase!

Delivery Rates

Delivery Method Area Cost Timeframe
Client Pickup Our Location FREE Flexible
Rider Delivery Within City KES 200-300 Same Day
Rider Delivery Outer Areas KES 400-500 1-2 Days
Courier Service Within County KES 300-500 2-3 Days
Courier Service Other Counties KES 600-800 3-5 Days

Frequently Asked Questions

What if I want to change my delivery method after ordering?

You can change your delivery method before payment is processed. Contact us immediately via WhatsApp or phone.

Are there additional charges for Cash on Delivery?

No additional charges. You pay the product price plus the applicable delivery fee.

What happens if I'm not available for delivery?

We'll reschedule the delivery at a time convenient for you. You can pick it up later or choose a different delivery method.

Can I track my delivery?

Yes! For courier service, we provide tracking information. For rider delivery, we'll notify you when the rider is on the way.

What if my order arrives damaged?

Contact us immediately with photos. We will replace the damaged items at no extra cost.

Do you deliver on weekends and holidays?

Yes, we operate on weekends. Holiday schedules may vary - please contact us for confirmation.

Ready to Order?

Contact us today to place your order through your preferred channel